General enquiries

We deliver worldwide. This site delivers directly from Finland to almost every country in the world with a fast and reliable courier service. All our tools are specially handmade by experienced artisans in our workshop located in Finland.

When we deliver products outside of the EU, we are obliged to send the goods without taxes. When your package arrives, the courier will clear the package with customs, and charge the appropriate taxes. In most cases this fee is VAT (Which is refundable when you submit your VAT return.) 

In the USA, the de minimis rule applies since the products originate from the EU. Products purchased under the value of $800 are subject to this rule. 

In Australia, duty and taxes kick in after the first USD 1,000.

To learn more about this rule, please visit https://www.trade.gov/de-minimis-value

In addition to this, the customs department charges a nominal tax. Please check the tax rate to be sure. (HTS code 8207.90).

Whilst most countries are not affected, we are aware that in a few countries, the courier service charges a fee to submit your paperwork to the customs office. This is rare, but feedback from clients has taught us that in the UK the cost is around 13 GBP , and in Israel the cost is around $20. In Serbia the fee is around $15. If you would like to be sure, please contact us and we will ask the courier to give us information on the topic.

About our tools

Our preference for lubricant is basic machine oil. The reason we prefer using this is because it is capable of remaining stable in high heat. Many clients have reported that they use graphite grease, because it is cleaner, but personally we have never used it. Another less common option is compressor oil.

We have a video which shows how to lubricate your shaft: https://youtu.be/457-MgPzEtk

The main difference between these two is that carbide brushes have tougher bristles and can be used to remove harder encrustations or to prepare a damaged pipe for relining. The nylon brushes are perfect for any clean out operations you may want to do, such as removing dust. You can also use nylon brushes for spray coating of a pipe with epoxy. Remember, it is always wise to add a brush lock on each side of your brush.

The most important things to consider when choosing a drill is the torque and the slip chuck.

We recommend getting a drill with a good slip chuck since this will disengage the drill when you hit a solid obstruction. (Especially when descaling). It’s not a fact, but usually a drill with a metal chuck will have a good gearbox and slip chuck.

As long as it has a 10mm chuck and twists open and closed. Some of the heavy duty drills have a chuck which holds the bit by pulling back the chuck. This won’t hold a rotator shaft socket.

A corded drill is also fine. Many clients who use the bigger shafts over long distance prefer using a corded drill.

We can make any length up to 35 meters. This can be done with a custom order which we place manually because the website only has options 5,10,15,20 and 30 meters. We do not recommend a shaft longer than this because at a length above 35m, the torque is very little and performance much limited. We rather recommend our customers to join two shafts of shorter lengths as opposed to getting one very long one. This will also offer the advantage of having less to carry around and keeping a spare shaft in your car as a backup or add on.

In PVC pipes – For descaling smaller PVC pipes of diameter 50mm (2”) or less, we recommend using the plain chains and the mini drain chains for both descaling blockage removal.

For PVC pipes with a diameter that is 75mm (3”) and above, we recommend using the circular chains with no hard tips for descaling, then the plain chain knockers with a drill head for blockage removal.

In Cast iron pipes – For descaling smaller cast iron and clay pipes of diameter 50mm (2”) or less, we recommend using the x-tip chains and the mini drain chains with hard metal bits for both descaling and blockage removal.

For cast iron and clay pipes with a diameter that is 75mm (3”) and above, we recommend using the circular chains with an extra drill head for descaling, then the x-tip chains with a drill head for blockage removal.

The main difference between our regular chains and the circular chains is that the circular chains will clean out the entire inner circumference of the pipe wall.

By an ordinary hand held pneumatic crimping tool. Please check out our YouTube channel, we’ve got a video for this.

If you are accessing the sewer line through a toilet with a rooting machine, you probably know how much effort and time goes into removing and replacing the toilet pan.

You find yourself struggling in a confined space, and there is always the risk of getting a leaky connection when you are done.

With a flexible shaft, you do not need to remove the pan because the protective sleeve is made to protect not only your hands, but whatever it comes into contact with too